I just moved into my new place, purchased a new television, and have no cable or internet service after at least four visits from Comcast and many frustrated phone calls and live chat sessions. I can survive without cable and internet at home, do not get me wrong, but I am being charged, lied to, and stood up worse than any girl has ever done to me. I am still without two thirds of the phony “triple play” package. Ive been played alright, but much more than three times.
The nightmare started two weekends ago, when a technician came to my place on a Saturday morning to install the triple play package. Everything seemed to be running smoothly, almost too smoothly. Shortly after he installed everything, he told me there was a possibility he was going to have to take everything out that he had just installed because, in layman’s terms, the wires inside of my wall are old and thin and therefore not compatible with the cable wires he installed outside of my wall. He told me he would call his supervisor to see what needed to be done. He called his supervisor. While he was on hold, I stepped away for a second. The guy snuck out of my house and left. He never said goodbye.
After several phone calls to Comcast to try to figure out what had just happened besides me being played once, I finally was referred to the maintenance department to schedule what Comcast calls a post-wire, which essentially means a replacement of the wiring inside of my walls with the newer wiring that Comcast uses now. I called maintenance and set up an appointment with them, but was told I would have to call Comcast separately after my maintenance visit to have another technician come out to reinstall everything. Fine, I made both appointments for the following Saturday.
That next weekend, two gentlemen show up to my door. They looked miserable. I felt like the first player tipped them off to my situation and told them to avoid this job at all costs. The most I got out of the guy who was sitting on my couch for much of the twenty minute visit was how much he hates his job. Yeah buddy, so do most of us. After I told my frustrating story to the other guy about the post-wire, he glanced at the cable outlet and told me a post-wire is not necessary, and that if it were necessary, it would require tearing down walls and ceilings. The new player told me all he had to do was remove a splitter which would strengthen the signal and that he would install everything to save the technician who bolted from my house a trip back later in the afternoon. Great. Long story short, he gave me the line that it takes twenty minutes for everything to work and left with his miserable and useless partner. Twenty minutes passed. Nothing worked except for the phones. The double play.
Without exaggerating, I have made at least fifteen calls to Comcast within the past week since the last visit. I have been told it takes twenty four hours for activation. I have been told I need to call a separate number to activite my internet. I have been told the cable box is not working. I have been told to reset my cable box. Finally, I convinced Comcast to send another technician this past Sunday in the dreaded 1 p.m. to 5 p.m. time slot. This is the worst part of the story.
I stayed home all Sunday afternoon with my front door open, literally, and me sitting on my couch located an arm’s distance away from the door, as I mostly stared at my tv. I received a call at 4:30 p.m. from dispatch advising that a technician was at my house at 1:45 but nobody was home. I was speechless, yet managed to call Comcast and its employees several bad names. After several further time consuming phone calls where I had to repeat the same story over and over, I was told my account will be given immediate priority by a supervisor and an experienced technician will call me to schedule a visit. I have not heard from Comcast since then. The triple play.
I really don’t want to call Comcast back. I’d rather go without cable and the internet. I guess the only way I can get them to respond is if I sign up for the quadruple play.